Support

This page describes how to get help with Cymtrack Cloud.

Before you contact support

Many issues can be solved by:

  • Checking that your tenant domain and DNS are configured correctly.
  • Verifying that your links and referral parameters match your campaigns.
  • Reviewing the recent changes you made to your tracking setup.

How to reach support

If you have an existing Cymtrack workspace, sign in and use the Contact page inside your workspace.

Sign in to your workspace

Tenant-specific questions: If you are using Cymtrack for a specific brand or project (for example cymbiz.com), some questions may be better answered by the tenant owner directly, especially around content, offers, or campaigns.